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Transforming Cobot Servitization with a Service Contract Management Solution

Updated: Oct 12, 2023


The key to success in the quick-paced world of #robotics is adaptability! The #collaborative #robot, also known as #cobot has completely changed the way industrial applications are done. Now, the manufacturers of these cobots are setting their sights on a fresh horizon - #servitization. It's a bit of a mouthful, but this powerful concept is reshaping how we think about products and services.

The core concept is straightforward. Manufacturers are encasing the cobots in a comprehensive package of ongoing services rather than trying to sell them as standalone products. It resembles how DVD sales were replaced by streaming services. Customers subscribe to an ongoing service rather than purchasing a product outright. This idea is frequently referred to as "Robot-as-a-Service" (#RaaS ) in the cobot community. We're talking about support services like routine upkeep and troubleshooting, training courses to assist employees in adjusting to their new robotic coworkers, and even perceptive data analytics to enhance the performance of the cobots. Great, isn't that right? Great challenges, however, come along with great innovation.

When you dive into servitization, you're also diving into a sea of contracts: different service packages with different components, different terms & conditions, different customers and segments, and different pricing logic based on various parameters like location or segment. Creating such service contracts and then keeping track of all these agreements can quickly become a tangled mess. That's where service contract management solutions, come to the rescue.

If you're picturing a super-organized digital assistant, you're not far off. An advanced and comprehensive service contract management solution offers a streamlined way to create, customize, and manage the myriad of service contracts that come with the territory of servitization. The service packages are created with ease, quotes are created fast and adaptable, signed contracts are accessible and organized, and the solution even keeps an eye on performance metrics to see how everything's going, sometimes even at a level as detailed as individual assets in each service contract. It aims to remove all uncertainty from advanced service businesses. The monitor's compliance assists in identifying any potential risks and makes sure everything is operating smoothly. It's like getting a bird's-eye view of the whole thing.

However, it goes beyond a simple organization. Customer service can be revolutionized by this type of solution. Since everything is clear and transparent, clients are fully aware of what they are purchasing and the sales team has the ease to create quotes quickly and exactly based on what a customer needs. It also helps manufacturers cut costs. They can manage contracts more effectively, which gives them more time to concentrate on what they do best, which is building excellent cobots and providing seamless value services.

However, as with any tool, it's all about how you use it. Cobot manufacturers looking to take the plunge into servitization need to think about how service contract management solution fits into their overall strategy. Choosing the right solution might seem daunting, but it's about lining up what the solution offers with what the company needs. It needs to be user-friendly, customizable, and able to integrate with existing systems. It should also offer insightful tracking capabilities and robust measures for managing risk. Training is another crucial piece of the puzzle. Not having the burden of adapting to a new tool helps get the team up to speed with how to use the solution effectively. This can make a world of difference. After all, the solution is there to make life easier, not more complicated.

Finally, manufacturers need to remember to keep their fingers on the pulse. Regularly reviewing how their advanced service contracts are performing, and how the value is delivered to the customers can keep the manufacturer and the service provider ahead of the game.

In conclusion, servitization is the next exciting chapter in the cobot story. It offers a win-win situation where manufacturers get to build deeper relationships with their customers, and customers get an integrated, high-value service. And with an advanced and user-friendly service contract management solution lighting the way, this new frontier looks brighter than ever.



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